What a purchase provides
PluginNest sells access to digital GPL WordPress software files after payment is confirmed. Product pages show the applicable price, product version information and file-review status. PluginNest is independent; official vendor accounts, license keys, SaaS features and official developer support are not included unless a product page explicitly says otherwise.
Refund handling
Because digital files can be accessed immediately after payment, completed digital downloads are generally not refundable. This does not remove support for a real delivery issue. We review requests involving a duplicate payment, an order that cannot be delivered, a verified corrupted or unopenable archive, or an incorrectly delivered file.
How to ask for help
Email support@pluginnest.com with your order number, PayPal email, product name, version, downloaded filename and the exact error or screenshot. Do not send passwords, API keys or payment-card information. We may first offer a corrected file or restored delivery where that resolves the issue.
This policy explains PluginNest's digital delivery process and does not replace consumer rights that apply under mandatory law.
Back to Help Center